Scripts – Natassia Siwell
Bonus Toolkit — Tool 06 of 12
Scripts
Every conversation, from first inquiry to five-star review
Copy & Paste
06
Stage 1
Inquiry
Stage 2
Estimate
Stage 3
Booking
Stage 4
Follow-Up

Inquiry Response

Text / DM

Send within 1 hour. Speed = trust before you've even met.

Hi [Name]! Thanks for reaching out to Natassia Amazing Cleaning Services. To give you an accurate quote, I have a few quick questions: • What type of clean are you looking for? (Regular, deep clean, move-in/out, Airbnb?) • How many bedrooms and bathrooms? • What city/area are you in? • Do you have a preferred day or timeframe? I'll get back to you with a quote within a few hours. Looking forward to working with you!

Email Inquiry Response

Email

For leads from your website or Google Business Profile.

Subject: Your Cleaning Quote from Natassia Amazing Cleaning Services Hi [Name], Thank you for contacting us! I'm excited to help bring some sparkle back to your home. To prepare a custom quote, could you answer a few quick questions? 1. What type of cleaning? (Standard, Deep, Move-In/Out, Airbnb) 2. How many bedrooms and bathrooms? 3. Your address or area? 4. Any specific areas of concern? 5. Preferred date or timeframe? I'll send your quote within a few hours. Warmly, [Your Name] Natassia Amazing Cleaning Services (860) 321-8020 | natassiamazingcleaning.com

Sending the Estimate

Text / DM

Send after collecting their info. Clear, confident, easy to say yes.

Hi [Name]! Here's my quote for your home: Service: [Service Type] Location: [City] Quote: $[Amount] Estimated Time: [X hours] This includes: [brief summary] To book, I require a [$X] deposit. Payment: Venmo, Zelle, Cash App, or cash. Does this work for you? I'd love to get you on the schedule!

Booking Confirmation

Text

Send immediately after deposit received. Sets the tone for a professional experience.

You're all booked, [Name]! Appointment Details: Date: [Day, Month Date] Time: [Time] Address: [Address] Service: [Service Type] Deposit Received: ✓ A few things that help us deliver the best clean: • Please ensure access to the home at the scheduled time • Secure pets in a separate room if possible • We'll need access to power and running water I'll send a reminder the day before. Thank you for choosing Natassia Amazing Cleaning Services!

Post-Clean Follow-Up

Text

Send 2–3 hours after completing the job. This is how you get reviews and referrals.

Hi [Name]! Just checking in to make sure you're happy with how everything turned out today. It was a pleasure cleaning your home! If you have any feedback or if we missed anything, please reach out — your satisfaction is our priority. If you loved the service, we'd be SO grateful for a quick Google review — it takes less than 2 minutes: [Your Google Review Link] And if you know anyone looking for a reliable cleaner, we'd love the referral!

Re-Engagement

Text / DM

For past clients who've gone quiet (60+ days). Warm, never pushy.

Hi [Name]! It's been a while and I just wanted to pop in and say hello. If you're ready for another clean or want to get on a regular schedule, I'd love to have you back. I'm currently booking for [Month] and spots are filling up quickly. Reply anytime — I'd love to work with you again!