Every text, timed perfectly — from reminder to review request
Text Messages
07
01
Day Before
02
En Route
03
Arrived
04
Job Done
05
Airbnb
06
No-Show
SEND WHEN
Night before appointment
Reduces no-shows. Signals professionalism before they see you.
Day-Before Reminder
Hi [Name]! Quick reminder that we're scheduled to clean your home tomorrow, [Day] at [Time].
Please make sure we have access and pets are secured. If anything has changed, let me know by 8pm tonight.
See you tomorrow!
SEND WHEN
20–30 min before arrival
Game-changer. Clients love knowing you're coming.
En Route
Hi [Name]! We're on our way and should arrive by [Time]. See you soon!
SEND WHEN
Upon arrival
Confirms you're there. Builds accountability.
Arrival (Client Not Home)
Hi [Name]! We've just arrived at your home and are getting started. We'll send you a message when we're all done. Any special requests? Reply here anytime!
SEND WHEN
When leaving
Your money text. Announce completion, invite feedback, plant the referral seed.
Job Complete
Hi [Name]! Your home is all done and looking amazing — we just locked up.
Everything was cleaned to our checklist standard. If you notice anything we missed, please let us know within 24 hours and we'll make it right, no questions asked.
Thank you so much for trusting us with your home!
SEND WHEN
After turnover
Airbnb hosts need certainty. Send with photos.
Airbnb Turnover Complete
Hi [Host Name]! Turnover complete at [Address] — your property is guest-ready!
✓ All beds made with fresh linens
✓ Bathrooms sanitized
✓ Kitchen cleaned & restocked
✓ Floors vacuumed & mopped
✓ Trash removed
Sending photos now. Let me know if you need anything before check-in!
SEND WHEN
Within 1 hour of missed appointment
Stay professional. Reference your policy. Don't let money walk out.
No-Show / Cancellation
Hi [Name], we arrived at your home today at [Time] for your scheduled clean but weren't able to get access.
Per our cancellation policy, cancellations within 24 hours are subject to a [$X] fee.
Please reach out when you're ready to reschedule — we'd love to get you back on the calendar!