Hiring Pack – Natassia Siwell
Bonus Toolkit — Tool 10 of 12
Hiring Pack
Job post, interview guide, onboarding, and scorecard
Team Building
10
HIRING: Residential House Cleaner — [City, CT] Natassia Amazing Cleaning Services is a locally owned, 5-star rated cleaning company serving central Connecticut. We're looking for a reliable, detail-oriented house cleaner to join our growing team! WHAT WE OFFER: — Pay: $[X]–$[X]/hour based on experience — Flexible scheduling (weekdays / weekends / both) — Consistent work with repeat clients — Supportive team environment — Opportunity to grow with the company WHAT YOU'LL DO: — Perform residential cleaning services — Follow our checklists for consistent results — Communicate professionally with clients and team — Represent our brand with pride WE'RE LOOKING FOR: — Dependable, punctual, takes pride in their work — Strong attention to detail — Works independently without constant supervision — Reliable transportation — 1+ year cleaning experience (preferred, not required) — Can pass a background check TO APPLY, send a message with: 1. Your name and phone number 2. Your availability (days/hours) 3. Brief description of your cleaning experience We respond to all applicants within 48 hours. — Natassia Siwell, Owner (860) 321-8020 | natassiamazingcleaning.com
Question 01
Tell me about yourself and your cleaning experience.
Opens the conversation. Look for specificity — good candidates give real examples, not vague answers.
Question 02
What does 'clean' look like to you? Walk me through how you'd clean a bathroom.
Reveals their standard. If they skip steps or lack detail, that's a red flag.
Question 03
Have you ever had a client complain? What happened and how did you handle it?
Tests accountability. You want someone who owns mistakes and fixes them.
Question 04
What would you do if you ran out of a cleaning product mid-job and I wasn't reachable?
Tests problem-solving and independence — essential for solo cleaners.
Question 05
Can you describe a time you had to work quickly without cutting corners?
Airbnb and move-out cleans require both speed and quality.
Question 06
What is your availability? Do you have reliable transportation?
Non-negotiable logistics. Don't waste time training someone who can't show up.
Question 07
Where do you see yourself in 1–2 years?
Reveals motivation and long-term fit. You want someone invested, not just passing through.
Question 08
Do you have any questions for me?
Great candidates ask great questions. If they have nothing, they may not be serious.
Before First Day
Send welcome text with start info
Collect W-9 or contractor agreement
Background check completed
Set up payment method
Share schedule and first job details
Provide branded apron or uniform
Day 1 — Shadow
Review company values and standards
Walk through cleaning checklists
Demonstrate proper product use
Shadow full clean at real client home
Explain client communication rules
Review arrival/departure procedure
Weeks 1–2 — Supervised
Complete 2–3 supervised cleans
Provide real-time feedback after each job
Review checklist completion together
Walk through any issues or missed items
Confirm client satisfaction after each visit
Week 3+ — Solo
First solo clean completed
Post-clean photo submission required
Client follow-up check-in by owner
30-day performance check-in scheduled
Added to regular schedule
Skill / BehaviorScore (1–5)Notes
Punctuality & Reliability
Follows Cleaning Checklists
Attention to Detail
Product Knowledge & Safety
Speed Without Cutting Corners
Client Communication & Professionalism
Takes Feedback Without Defensiveness
Cares for Client Property
Problem-Solving (handles issues independently)
Team Attitude & Coachability
Total Score0 / 50